Web & Marketing Consultant

Job Description

Key Duties & Responsibilities:
– Create and implement branding strategies that align with the company’s goals and resonate with our target audience.
– Plan and execute branding campaigns, measuring their effectiveness and optimizing for better performance.
– Focus on identifying and engaging potential new customers.
– Analyse feedback/data to identify areas for improvement in products or services.
– Establish and maintain positive relationships with existing clients.
– Provide prompt, efficient, and satisfactory responses to customer inquiries.
– Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
– Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.

Requirements:
– A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
– Minimum 2 years’ experience in developing a new market.
– Successful record of developing and implementing customer relations strategies.
– Strong problem-solving abilities and analytical skill.
– A customer-centric attitude to handle challenging client situations.
– Prior experience managing a team of customer service representatives.